REFUND & RETURN POLICY

Refund & Return Policy

Our Guarantee

At Sneakers man bd, we strive to provide our customers with high-quality products and excellent service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure your satisfaction.

Returns

1. Eligibility

   • Items must be returned within 30 days of the delivery date.
   • Items must be unworn, unwashed, and in their original condition with all tags attached.
   • Proof of purchase is required (order number, receipt, or invoice).

2. Non-Returnable Items

   • Gift cards
   • Items marked as final sale
   • Personalized or custom-made items

3. Return Process

   • Contact our customer service team at [email address] to initiate a return. Provide your order number and reason for the return.
   • We will provide you with a return authorization number and instructions on how to return your item(s).
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

1. Processing Refunds

   • Once we receive your return, we will inspect the item(s) and notify you of the status of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds

   • Partial refunds may be granted for items that are returned more than 30 days after delivery, are not in their original condition, or are missing parts.

3. Late or Missing Refunds

   • If you haven’t received a refund within the specified time frame, please check your bank account again and contact your credit card company or bank. There may be some processing time before a refund is posted.
   • If you’ve done all of this and still have not received your refund, please contact us at [email address].

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] with your order number and details of the defect or damage.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We cannot guarantee that we will receive your returned item.

Contact Us

If you have any questions about our refund and return policy, please contact us at:

Sneakers man bd [Bhuban Mohon Park] [Rajshahi Zip Code :6000] [sneakersman.shop@gmail.com] [01759889373]

Thank you for shopping with Sneakers man bd!